Testimonials

Welcome to our testimonials page. Don’t take our word for it, read what existing clients have to say about TTS.

Training

‘TTS were chosen to assist Diageo in consideration of their on trade specialism, knowledge and experience of both creating and delivering training and consultancy programmes, on a regional and national basis. Their contacts within the trade assisted in the execution and a focus on practical delivery and results driven activity was a vital addition to each programme and contributed to their success. The feedback from both the programme contents and execution, through a team of professional trainers, was excellent.’

Steve Abbott | DWS Global Capability Design Manager | Diageo

'We have been working with The Training School (TTS) for the last two years in conjunction with our supplier Coca Cola.The level of support and experience provided by TTS for the design, development and implementation of training for our Lounge and Bar team members has been invaluable.

TTS are not a ‘one size fits all’ training provider.  They work with you to tailor your training programme to the needs of your business and they try to meet the objectives that you have as a company for implementing a training programme.  We were so impressed in 2009 when we used TTS to support the role out of our Lounge and Bar standards, that at the end of 2010 we worked with them again to deliver a refresh of the standards and a focus on beverage service and sales for the upcoming Festive Season.

Our Account Manager and the Trainers that we have worked with are both friendly and efficient with an excellent level of contact and support.  They work tirelessly to deliver within very tight timeframes and help us to optimise the funds available to run the programmes.  TTS also provide excellent supporting training materials and manuals which help to keep the training alive within the hotels once the main rollout is complete.'

Joanna Morgan | Brand Standards Manager | Guoman & Thistle Hotels

Consultancy

‘Andrea Horsfield, as Managing Director leads the business in a very professional manner. Andrea is very tenacious and very detailed in her delivery, she leaves no stone unturned! She is always quick to grasp the situation and understands the most appropriate course of action required. I would have no hesitation in recommending TTS as an outstanding contributor to the work of Bacardi Brown-Forman brands.'

Bruce Ray | Director of External Affairs | Bacardi Brown - Forman Brands

Mystery Shopper

‘The Training School helped define a very effective mystery shop programme across our National Hotel Customers hotel base, including Hilton, De Vere and Accor. The programme focused not only on the Customer Experience front of house, but also back of house, looking at defined factors influencing quality of serve such as Postmix equipment cleaning, cellar management and stock rotation. The audits were tailored to individual hotel brand standards with customers input and mystery shoppers debriefing Hotel staff on site with the results incorporating corrective actions and supporting staff with "Make it Special" educational materials. TTS' bespoke programme development and customer service levels were excellent, and the format and quality of feedback led to a step change improvement in Hotel soft drink quality.’

Darren Judd | Appletiser Commercial Manager UK | Coca-Cola Enterprises Limited

Events

‘TTS recently helped us make the most of an event opportunity with a major customer. The staff were thoroughly professional before, during and after the event itself ensuring we were allowed to make the most of the networking opportunities which presented themselves. I'd certainly use TTS again and strongly recommend them to anyone who wants to make an impression.'

Gareth Douglas | Customer Marketing Manager - On Trade Retail | First Drinks Brands Ltd

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